Shipping - Across North America and Worldwide
We've built our business on customer service, and a large part of that is same-day shipping. Whenever possible, we ship in-stock orders the same day - in town orders received before 11am go out via a local courier so that you receive them in the afternoon, and out of town orders received before 2pm ship out same day. We ship via the methods we've found to be both quickest and most cost-effective, including UPS across North America and worldwide.
If a product you've ordered is out of stock, we'll call you by the next business day to either let you know about an updated delivery date or to find a suitable substitution.
Typical Time In Transit
Orders within BC and Alberta typically have a 1-2 day transit time for ground parcels within urban centers, add 1-2 days for rural areas. For orders outside BC and Alberta, please consult the chart below for more information regarding general ground parcel transit times. For expedited delivery, 1-3 day air shipping options are available both across North America and worldwide. Please keep in mind that all shipping times are estimates that may vary due to weather conditions, mechanical failures, or seasonal holidays.
Freight Estimates
We are a wholesaler distributor with many products of varying sizes, dimensions, and weights – therefore freight rates are estimates only and may be subject to change. Typically smaller parcels (ie. van service) are accurate, but larger cubic items, flat deck products, or special handling, packaging, or loading may require manual quotations. For any larger scale freight rate adjustments (>20%), we will advise you in advance.
Government Taxes, Tariffs, Anti-Dumping, & Duties
Our sell prices DO NOT include specific government taxes, tariffs, anti-dumping charges, or duties – which are all subject to change. Goods are being shipped from Canada. Customs Brokers can provide detailed info on duties/tariffs to your region. We can supply country of origin and tariff classification codes by product number.
Return Policy
30 DAY NO HASSLE RETURNS:
Standard Products purchased within 30 days can be returned for credit or refund with a nominal return handling fee 15%. Standard products returned within 30-90 days are returnable for credit on account only with a return handling fee of $20 or 20% minimum. IMPORTANT: All returns must be pre-approved by New-Line, please contact a Customer Sales & Service Rep to start a return. Returns must be shipped prepaid and returned to the original New-Line location shipped from. Due to product reliability and quality standards all returns must meet our receiving quality control standards.
NON-RETURNABLE PRODUCTS INCLUDE: Non-standard products such as: customized, made-to-order, cut-to-length, assembled hose, assembled fittings or components, special order product or quantity, non-stock, opened pack, obsolete, discontinued, final sale, damaged, used or soiled product. All charges such as services, labour and freight are non returnable. Purchases made longer than 6 months previous or returns greater than 10% of customer’s annual purchases in quantity or value are NON-RETURNABLE.
Contact Customer Service or your Account Representative to start the RGA Process.